.icag-support-shell{--maroon:#801710;--maroon-dark:#67110c;--ink:#1d2939;--muted:#667085;--line:#e4e7ec;--soft:#f8fafc;max-width:980px;margin:28px auto;padding:0 14px;font-family:Arial,Helvetica,sans-serif;color:var(--ink);box-sizing:border-box}.icag-support-shell *{box-sizing:border-box}.icag-support-card{background:#fffdf8;border:1px solid #e5e7eb;border-radius:18px;overflow:hidden;box-shadow:0 10px 28px rgba(16,24,40,.06)}.icag-support-brand{display:flex;gap:18px;align-items:center;padding:26px 34px;background:#fffdf8;color:var(--ink);border-bottom:1px solid #eee7dc}.icag-support-mark{width:72px;height:72px;flex:0 0 72px;background:#fffdf8;color:var(--maroon);border:1px solid #eadfd3;border-radius:16px;display:flex;align-items:center;justify-content:center;font-size:20px;font-weight:800}.icag-support-brand h2{font-size:30px;line-height:1.15;margin:0 0 8px;color:var(--maroon)}.icag-support-brand p{margin:0;font-size:15px;color:#5f5b55}.icag-support-view{padding:30px 34px}.icag-support-view h3{font-size:24px;margin:0 0 8px}.icag-support-view>p{color:var(--muted);margin:0 0 22px;line-height:1.6}.icag-support-home{display:grid;grid-template-columns:minmax(0,1fr) 260px;gap:38px;align-items:center;padding:38px 34px}.support-kicker{display:inline-block;margin-bottom:8px;color:var(--maroon);font-size:11px;font-weight:800;letter-spacing:1.3px}.support-home-copy h3{font-size:28px;margin:0 0 12px}.support-home-copy p{max-width:590px;color:var(--muted);line-height:1.7;margin:0 0 10px}.support-home-actions{display:flex;flex-direction:column;gap:12px;border-left:1px solid var(--line);padding-left:28px}.icag-support-shell form{display:grid;gap:17px;max-width:720px}.icag-support-shell label{display:grid;gap:7px;font-weight:700;font-size:14px;color:#344054}.icag-support-shell input,.icag-support-shell select,.icag-support-shell textarea{width:100%;border:1px solid #d0d5dd;border-radius:9px;padding:11px 12px;background:#fff;color:#101828;font:inherit;outline:none}.icag-support-shell input:focus,.icag-support-shell select:focus,.icag-support-shell textarea:focus{border-color:var(--maroon);box-shadow:0 0 0 3px rgba(128,23,16,.10)}.icag-support-shell textarea{resize:vertical}.icag-support-shell button{border:0;border-radius:9px;background:var(--maroon);color:#fff;padding:12px 18px;font-weight:700;font-size:14px;cursor:pointer;min-height:44px}.icag-support-shell button:hover{background:var(--maroon-dark)}.icag-support-shell button:disabled{opacity:.65;cursor:wait}.primary-wide,.secondary-wide{width:100%}.secondary-wide{background:#fff!important;color:var(--maroon)!important;border:1px solid var(--maroon)!important}.secondary-wide:hover{background:#fff7f6!important}.link-button{background:transparent!important;color:var(--maroon)!important;padding:4px 0!important;min-height:auto!important;border-radius:0!important;text-align:left}.icag-support-alert{margin:18px 34px 0;padding:12px 14px;border-radius:9px;background:#fff1f0;color:#8b1e17;border:1px solid #f5c7c3;font-size:14px}.icag-support-alert.success{background:#ecfdf3;color:#067647;border-color:#abefc6}.email-help,.field-note,.upload-help,.description-count{font-size:12px;color:var(--muted);font-weight:400}.email-help{display:block;margin-top:12px}.verify-actions{display:flex;gap:18px;flex-wrap:wrap;margin-top:16px}.view-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:20px}.view-head h3{margin-bottom:4px}.view-head p{margin:0;color:var(--muted)}.upload-wrap{border:1px dashed #cfd4dc;border-radius:10px;padding:14px;background:#fafafa}.upload-wrap.is-dragging{border-color:var(--maroon);background:#fff7f6}.upload-help{display:block;margin-top:7px}.file-preview{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:10px;padding-top:10px;border-top:1px solid var(--line);font-size:13px}.description-count{display:block;text-align:right;margin-top:4px}.consent-line{display:flex!important;gap:10px;align-items:flex-start;font-weight:400!important;padding:12px 13px;border:1px solid var(--line);border-radius:10px;background:#fafafa}.consent-line input{width:auto!important;margin:3px 0 0!important;flex:0 0 auto}.consent-line span{font-size:13px;color:#475467}.success-panel{text-align:center;max-width:610px;margin:0 auto;padding:8px 0}.success-icon{width:58px;height:58px;margin:0 auto 16px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#ecfdf3;color:#067647;font-size:28px;font-weight:800}.success-panel h3{font-size:25px}.success-panel p{color:var(--muted);line-height:1.6}.reference-line{padding:14px;background:#fafafa;border:1px solid var(--line);border-radius:9px;color:var(--ink)!important;font-size:16px}.success-panel button{margin-top:10px}.ticket-status-card{border:1px solid var(--line);border-radius:12px;padding:22px;background:#fff}.status-top{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:14px}.status-label{display:block;font-size:11px;text-transform:uppercase;letter-spacing:.8px;color:var(--muted);margin-bottom:3px}.status-top strong{font-size:18px}.status-badge{display:inline-flex;padding:7px 11px;border-radius:999px;background:#f2f4f7;color:#344054;font-size:12px;font-weight:800}.status-badge[data-status="new"]{background:#eff8ff;color:#175cd3}.status-badge[data-status="in-progress"]{background:#fff6ed;color:#b54708}.status-badge[data-status="waiting-for-user"]{background:#fffaeb;color:#b54708}.status-badge[data-status="resolved"]{background:#ecfdf3;color:#067647}.status-badge[data-status="closed"]{background:#f2f4f7;color:#475467}.ticket-status-card h4{font-size:20px;margin:4px 0 18px}.ticket-status-card dl{display:grid;grid-template-columns:1fr 1fr;gap:1px;background:var(--line);border:1px solid var(--line);border-radius:9px;overflow:hidden;margin:0}.ticket-status-card dl div{background:#fff;padding:12px}.ticket-status-card dt{font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);margin-bottom:4px}.ticket-status-card dd{margin:0;font-size:14px;font-weight:700}.status-response{margin-top:16px;padding:14px;background:#fafafa;border-left:4px solid var(--maroon);border-radius:6px}.status-response p{white-space:pre-wrap;margin:8px 0 0;line-height:1.6;color:#475467}.status-actions{display:flex;gap:12px;margin-top:16px}.status-actions button{flex:1}
@media(max-width:700px){.icag-support-shell{margin:18px auto;padding:0 10px}.icag-support-brand{padding:20px}.icag-support-brand h2{font-size:21px}.icag-support-mark{width:52px;height:52px;flex-basis:52px;border-radius:12px;font-size:16px}.icag-support-view{padding:22px 20px}.icag-support-home{grid-template-columns:1fr;gap:22px;padding:26px 20px}.support-home-copy h3{font-size:23px}.support-home-actions{border-left:0;border-top:1px solid var(--line);padding:20px 0 0}.icag-support-alert{margin:14px 20px 0}.view-head{align-items:center}.ticket-status-card dl{grid-template-columns:1fr}.status-actions{flex-direction:column}.file-preview{align-items:flex-start;flex-direction:column}}